This document explains how Sakina London (we, us, or our) collects, uses, and shares your personal information when you use our website, houseofmaryam.com (the "Site"), shop with us, or talk to us (all these services are called the "Services").
When we say "you" or "your," we mean you, the person using our Services, whether you are a customer, just visiting the website, or someone whose information we have collected.
Please read this Privacy Policy carefully. By using or looking at any of our Services, you agree that we can collect, use, and share your information as described here. If you don't agree, please do not use our Services.
We might change this Privacy Policy sometimes. This could be to reflect changes in how we work or for legal reasons. We will post the new version on the Site, update the "Last updated" date, and do whatever else the law requires.
To give you our Services, we collect and have collected personal information about you from different places over the past 12 months. What we collect depends on how you interact with us.
Besides the specific uses listed below, we might use the information we collect to talk with you, provide the Services, follow the law, enforce our rules, and to keep our Services and our rights—and yours—safe.
"Personal information" means details that can identify you, relate to you, or describe you. The types of personal information we get depend on how you use our Site and Services.
You give us some information directly when you use our Services. This can include:
Basic Contact Details: Your name, address, phone number, and email.
Order Details: Your name, billing and shipping addresses, payment confirmation, email, and phone number.
Account Details: Your username, password, and security questions.
Shopping Details: Items you look at, put in your cart, or add to your wishlist.
Customer Support Details: Any information you choose to share when you talk to us (like sending a message).
You don't have to give us this information, but if you don't, you might not be able to use certain features of the Services.
We automatically collect some information about how you use the Services ("Usage Data"). We use small files like cookies and similar tools to do this. Usage Data can include details about your device, your browser, your internet connection, your IP address, and how you use our Site and account.
We might get information about you from outside sources, like companies that work for us:
Support Companies: Companies like Shopify that help us run our Site and Services.
Payment Companies: Our payment processors (like banks) collect payment information (bank details, card numbers, billing address) to process your order and complete our agreement with you.
When you visit our Site or interact with our emails or ads, we or our partners might automatically collect details using online tracking tools.
We treat any information we get from others just like this Privacy Policy says. We are not responsible for how accurate the information they give us is, or for their own rules and practices. For more details, see the Third-Party Websites and Links section below.
To Send You Products and Services: We use your information to complete our agreement with you. This means processing your payments, shipping your orders, managing your account, handling returns, and letting you post reviews.
For Ads and Promotions: We use your information to send you marketing and promotions (email, text, mail) and show you ads for products. This helps us make the Services and ads on our Site and other websites better for you.
For Safety and Stopping Scams: We use your information to find, look into, or stop possible illegal or harmful activities. If you have an account, it is your job to keep your details safe. If you think your account is not secure, contact us right away.
To Talk With You: We use your information to give you customer support and improve our Services. This helps us respond to you quickly and keep our business running well.
Just like many websites, we use Cookies. They help us run and improve our Site and Services (like remembering your choices), and understand how users use the Services. We may also let others use Cookies on our Site to improve services, products, and ads for you.
Most browsers accept Cookies by default, but you can change your browser settings to block or remove them. Keep in mind that blocking Cookies can make your experience worse and may stop some parts of the Services from working correctly.
Sometimes, we may share your personal information with others for good reasons, following this Policy. This could include:
Our Service Partners: Companies that do work for us (like IT, payment handling, shipping, customer support).
Business and Marketing Partners: Companies, including Shopify, that help us provide services and advertise to you. (Note: These partners use your information based on their own privacy rules).
When You Ask Us To: When you tell us to share certain information, like for shipping or when using social media login buttons.
Our Corporate Group: With other companies in our business group to run a successful business.
Legal Reasons: In case of a big business change (like a merger), or to follow the law (like a court order), enforce our rules, or protect our rights and the rights of others.
In the last 12 months, we have shared categories of information like contact details, order information, and usage data with our service partners, marketing partners, and affiliates for the reasons listed above. We do not use sensitive personal information to figure out things about you.
Our Services might let you post product reviews and other content. If you post this content in a public spot, it will be public and anyone can see it.
We can't control who sees the information you share publicly, and we can't promise that they will respect your privacy. We are not responsible for the safety, security, or use of any information you make public.
Our Site may have links to websites run by other companies. If you click on these links, you should check their own privacy and security rules. We are not responsible for the privacy or security of those outside sites.
Our Services are not meant for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and your child has given us their personal information, please contact us to ask us to delete it.
No security is 100% perfect, and we cannot promise "perfect security." Any information you send us might not be completely secure while traveling to us. Please do not use unsafe methods to send us private or secret information.
We keep your personal information for different lengths of time. This depends on whether we need it to keep your account, provide the Services, follow the law, solve problems, or enforce our agreements.
Depending on where you live, you might have some or all of the following rights about your personal information. These rights are not always available and we might not be able to agree to every request if the law allows us to refuse.
| Your Right | What It Means |
| Access / Know | You can ask to see the personal information we have about you and how we use and share it. |
| Delete | You can ask us to delete the personal information we have about you. |
| Correct | You can ask us to fix any wrong information we have about you. |
| Portability | You can ask to get a copy of your personal information and, sometimes, have us send it to a third party. |
| Restriction | You can ask us to stop or limit how we use your personal information. |
| Withdraw Consent | If we use your information based on your permission, you can take that permission back. |
| Appeal | If we say no to your request, you can appeal our decision by replying to our denial. |
Managing Emails: We might send you promotional emails. You can stop receiving these at any time by using the 'unsubscribe' link in the email. We might still send you important emails about your account or orders.
You can use any of these rights by contacting us using the details below. We will not treat you unfairly for using these rights. We may need to confirm who you are before answering your request.
If you have complaints about how we handle your personal information, please contact us. If you are not happy with our answer, you may have the right to appeal or complain to your local data protection office.
Please know that we might move, store, and process your personal information outside of your country, including in the United States. Our staff and partners in these countries also process your information.
If we move your information out of Europe, we will use official and recognized methods (like the European Commission's Standard Contractual Clauses) to make sure your data is protected.
If you have any questions about this Privacy Policy or want to use your rights, you can:
WhatsApp us at +44
Email us at support@sakinalondon.co.uk
Company Name: Sakina London Ltd
Business Email: support@sakinalondon.co.uk
Business Address: