At Sakina London, we usually use standard shipping. But, for some orders, we might need to use express shipping to make sure you get your items on time. If our customer support team tells you to pick express shipping to guarantee a fast delivery, please follow their advice. Otherwise, standard shipping is fine if you have some flexibility with your event date.
The delivery price is based on how heavy and big the package is, as well as where it's going. You will see the exact shipping cost when you are checking out, so you can review it before you complete your purchase.
Since many of our products are for special occasions like weddings, the time it takes to prepare your order can change. Processing time depends on how complicated the outfit is, as some styles need more time for sewing and getting ready. Also, the number of orders we have at the moment can affect how quickly we ship things out. For the best idea of shipping and delivery times, please send us a message with the product link.
The fastest we can ship an order is 12 days. If your order is for our ready-to-wear items (pret), it might arrive sooner. We put orders with earlier event dates first to make sure they get to you on time. For example, if your event is in 12 days, we will likely ship your order before one that is scheduled for 15 days. Please reach out to us for more information and to help us make sure your delivery is fast.
How long it takes for your order to arrive depends on many things. This includes the shipping option you picked, your location, how busy the delivery company is, and unexpected problems. Examples of unexpected problems include customs delays, global events, natural disasters, or flight issues. We cannot control these kinds of delays, and they do not allow for a refund or cancellation of your order.
We send orders to many countries around the world. Please know that you might have to pay extra fees, like customs fees, import taxes, and duties. These costs are your responsibility alone. Please check with your local customs office to find out about any extra charges that may apply.
We offer tracking so you can watch where your package is and check its status. Once your order leaves our facility, we will send you an email or text message with a tracking number and simple instructions on how to track your shipment.
Some products may have specific shipping rules because of safety concerns or laws. If there are any limits on shipping certain items, we will let you know on the product page or when you are checking out.
It is very important to give us the correct shipping information so your package doesn't get delayed or delivered to the wrong place. Please double-check your shipping address when you are checking out to make sure it is right. We are not responsible for any delays or incorrect deliveries caused by you giving us wrong or incomplete address details.
If your order has any import duties, taxes, or customs charges, you must clear and pay these costs when the package is delivered. These charges are different in every country and are decided by the local customs office.
We work with reliable delivery companies like DHL & Skynet to make sure your package is secure and arrives on time.
While we work hard to deliver on time, please remember that unexpected delays can happen. These issues are out of our control and might include problems with the courier, customs checks, public holidays, regional instability, or other unforeseen events. We ask for your patience in these situations and promise to do our best to keep you updated on your order's status.
We are not responsible for any delays caused by customs. Before you place your order, please check your local rules and regulations.
Sakina London is a registered private limited company in the UK.
If you have any specific questions or need more details, please feel free to contact us using our customer care phone lines or live chat.
Sakeena London is a registered UK business and an official stockist of authentic designer brands, offering only genuine, verified products sourced through authorised channels.
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